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This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
Entry Criteria
Entry into this qualification is open to individual who have (a) acheived a Certificate III in Retail or (b) have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Unit Selection (Core & Electives)
Core Units
Participants are required to complete all 7 core units listed below:
| SIRRRTF002 | Monitor retail store financials |
| SIRXCEG004 | Create a customer centric culture |
| SIRXHRM002 | Maintain employee relations |
| SIRXMGT002 | Lead a frontline team |
| SIRXRSK002 | Maintain store security |
| SIRXSLS003 | Achieve sales results |
| SIRXWHS003 | Maintain workplace safety |
Elective Units
Select a minimum of four (4) elective units
| BSBCUS401 | Coordinate implementation of customer service strategies |
| SIRXCHA001 | Facilitate the change process |
| CHCDIV001 | Work with diverse people |
| SIRRFSA001 | Handle food safely in a retail environment |
| SIRRFSA002 | Supervise a food safety program |
| SIRXHWB002 | Promote workplace health and wellbeing |
| SIRXHRM001 | Recruit, select and induct team members |
| SITXHRM002 | Roster staff |
| BSBINN301 | Promote innovation in a team environment |
| BSBMGT402 | Implement operational plan |
| SIRRINV002 | Control stock |
| BSBMKG401 | Profile the market |
| SIRXMKT002 | Use social media to engage customers |
| SIRXMKT003 | Manage promotional activities |
| SIRRMER003 | Coordinate visual merchandising activities |
| BSBFIA302 | Process payroll |
| BSBSMB406 | Manage small business finances |
| SIRXTAD002 | Develop the retail frontline |
| SIRXIND005 | Develop personal productivity |
Recognition of Prior Learning (RPL) and Credit Transfer(CT)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.
Pathways
After achieving SIR40212 Certificate IV in Retail Management, individuals may undertake:
- SIR50116 Diploma of Retail Leadership
Assessment
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Cost
Our indicative fees can be viewed here.