SIR30216 Certificate III in Retail

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This qualification is suitable for Workplace Traineeships.

Entry Criteria

There are no entry requirements for this qualification.

Unit Selection (Core & Electives)

Core Units

Participants are required to complete all 8 core units listed below:

SIRXCEG001	Engage the customer
SIRXCEG002	Assist with customer difficulties
SIRXCEG003	Build customer relationships and loyalty
SIRXCOM002	Work effectively in a team
SIRXIND001	Work effectively in a service environment
SIRXRSK001	Identify and respond to security risks
SIRXSLS001	Sell to the retail customer
SIRXWHS002	Contribute to workplace health and safety

Elective Units

Participants are required to complete minimum of 5 of the elective units listed below that apply to their job role.

CHCDIV001	Work with diverse people
SIRXCOM003	Promote team cohesion
SIRXDLV001	Deliver food products
SITHFAB002	Provide responsible service of alcohol
SIRRFSA001	Handle food safely in a retail environment
SIRRFSA002	Supervise a food safety program
SIRXHWB001	Maintain personal health and wellbeing
SIRRINV001	Receive and handle retail stock
SIRRINV002	Control stock
SIRXMGT001	Supervise and support frontline team members
BSBMKG401	Profile the market
SIRXMKT001	Support marketing and promotional activities
SIRRMER001	Produce visual merchandise displays
SIRRMER002	Merchandise food products
SIRRMER003	Coordinate visual merchandising activities
SIRXPDK002	Advise on food products and services
SIRXPDK003	Advise on health and nutritional products and services
SIRRRTF001	Balance and secure point-of-sale terminal
SIRRSTY001	Style the customer
SIRXTAD001	Train others in frontline tasks
SIRWSLS002	Analyse and achieve sales targets
SIRWSLS003	Build sales of branded products
SIRXIND002	Organise and maintain the store environment
SIRXIND003	Organise personal work requirements
SIRXIND005	Develop personal productivity

Credit Transfer(CT) and Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer. Participants may be eligible to receive RPL or CT for units based on their work background, prior qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Pathways

After achieving SIR30216 Certificate III in Retail, individuals may undertake:

SIR40316 Certificate IV in Retail Management

Assessment

Tubal’s Assessors will determine a participant’s competency against:

Answers to established underpinning knowledge questions
Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
Demonstrated performance of designated tasks by the participant
Participant self-assessment against designated tasks
Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Our indicative fees can be viewed here.