BSB20120 – Cert II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision. Tubal offers this qualification to School Based Trainees only.

Entry Criteria

There are no prerequisites for entry to this qualification.

Unit Selection (Core & Electives)

Core Units

Participants are required to complete 5 core units listed below:

BSBCMM211	Apply communication skills This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
BSBOPS201	Work effectively in business environments This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
BSBPEF202	Plan and apply time management This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
BSBSUS211	Participate in sustainable work practices This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
BSBWHS211	Contribute to the health and safety of self and others This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes.

Elective Units

Participants are required to complete five elective units listed below that apply to their job role:

BSBOPS203	Deliver a service to customers This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.
BSBTEC201	Use business software applications This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
BSBTWK201	Work effectively with others This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
BSBPEF201	Support personal wellbeing in the workplace This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
SIRXCEG002	Assist with Customer Difficulties This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

Recognition of Prior Learning (RPL) and Credit Transfer(CT)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.

Pathways

Certificate II provides a pathway to further studies, such as Certificate III in Business.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

Answers to established underpinning knowledge questions
Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
Demonstrated performance of designated tasks by the participant
Participant self-assessment against designated tasks
Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Our indicative fees can be viewed here.