SIT50116 Diploma of Travel and Tourism Management

The Diploma of Travel and Tourism Management develops the skills and knowledge of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. Candidates operate independently, have responsibility for others, and make a range of operational business decisions.

The Diploma of Travel and Tourism Management provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

The Diploma of Travel and Tourism Management is designed for individuals working in or towards Management positions within the Travel and Tourism industry, and allows for multiskilling and for specialisation in tourism management, travel coordination and general management positions.

Possible job titles include:

Inbound groups manager
Inbound sales manager
Incentives manager
Tour operations manager
Marketing manager
Product development manager
Reservations manager
Travel agency manager
Sales manager
Visitor information centre manager.

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning. Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

The Diploma of Travel and Tourism Management provides a pathway to further studies in the Tourism, Travel and Hospitality industries, such as Advanced Diploma of Travel and Tourism, and other degree level qualifications.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

Answers to established underpinning knowledge questions
Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
Demonstrated performance of designated tasks by the participant
Participant self-assessment against designated tasks
Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info.

Unit Selection (Core & Electives)

Candidates are required to complete 23 units total, including:

11 core units

CORE UNITS

BSBDIV501	Manage diversity in the workplace
SITTIND001	Source and use information on the tourism and travel industry
SITXCCS007	Enhance customer service experiences
SITXCCS008	Develop and manage quality customer service practices
SITXCOM005	Manage conflict
SITXFIN002	Interpret financial information
SITXFIN003	Manage finances within a budget
SITXFIN004	Prepare and monitor budgets
SITXHRM003	Lead and manage people
SITXMGT001	Monitor work operations
SITXMGT002	Establish and conduct business relationships
SITXWHS003	Implement and monitor work health and safety practices

Candidates are required to undertake 12 elective units, consisting of:

ELECTIVE UNITS

6 units from Group A
5 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Group A
Tourism and Travel Coordination
SITTTOP003	Allocate tour or activity resources
SITTTSL002	Access and interpret product information
SITTTSL003	Provide advice on international destinations
SITTTSL004	Provide advice on Australian destinations
SITTTSL005	Sell tourism products and services
SITTTSL006	Prepare quotations
SITTTSL007	Process reservations
SITTTSL008	Book supplier products and services
SITTTSL009	Process travel-related documentation
SITTTSL010	Use a computerised reservations or operations system
SITTTSL011	Source airfares for domestic flights
SITTTSL012	Construct normal international airfares
SITTTSL013	Construct promotional international airfares
SITTTSL014	Construct advanced international airfares
SITTTSL015	Administer billing and settlement plans
SITTTSL016	Provide specialist advice on cruises
SITTTSL017	Maintain product inventories
SITXCCS002	Provide visitor information
Tourism Delivery
SITTGDE004	Lead tour groups
SITTGDE005	Prepare and present tour commentaries or activities
SITTGDE006	Develop and maintain the general and regional knowledge required by guides
SITTGDE007	Research and share information on Australian Indigenous cultures
SITTGDE008	Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE009	Prepare specialised interpretive content on marine environments
SITTGDE010	Prepare specialised interpretive content on cultural and heritage environments
SITTGDE011	Coordinate and operate tours
SITTTOP001	Load touring equipment and supplies
SITTTOP002	Provide outdoor catering
SITTTOP004	Set up and operate a camp site
SITTTOP005	Operate tours in a remote area
TLIC1051	Operate commercial vehicle
TLIC2025	Operate four wheel drive vehicle
TLIC3042	Operate coach/bus
Group B
Administration and Communication
BSBADM502	Manage meetings
BSBCMM401	Make a presentation
BSBWRT401	Write complex documents
SITXCOM004	Address protocol requirements
Computer Operations and ICT Management
BSBITU301	Create and use databases
BSBITU302	Create electronic presentations
BSBITU306	Design and produce business documents
BSBITU402	Develop and use complex spreadsheets
Crisis Management
SITXCRI001	Respond to a customer in crisis
E-Business
BSBEBU501	Investigate and design e-business solutions
BSBEBU502	Implement e-business solutions
SITXEBS002	Develop, implement and monitor the use of social media in a business
SITXEBS003	Build and launch a small business website
Environmental Sustainability
BSBSUS401	Implement and monitor environmentally sustainable work practices
Finance
BSBFIA303	Process accounts payable and receivable
BSBFIA401	Prepare financial reports
First Aid
HLTAID003	Provide first aid
HLTAID005	Provide first aid in remote situations
Food Safety
SITXFSA001	Use hygienic practices for food safety
Governance and Legal Compliance
SITXGLC001	Research and comply with regulatory requirements
Human Resource Management
SITXHRM002	Roster staff
SITXHRM004	Recruit, select and induct staff
SITXHRM005	Manage volunteers
SITXHRM006	Monitor staff performance
Languages other than English
SITXLAN003	Conduct oral communication in a language other than English
SITXLAN004	Conduct complex oral communication in a language other than English
SITXLAN005	Read and write information in a language other than English
SITXLAN006	Read and write documents in a language other than English
Management and Leadership
BSBRSK501	Manage risk
SITXMGT003	Manage projects
Marketing and Public Relations
BSBMKG401	Profile the market
BSBMKG510	Plan e-marketing communications
BSBMKG509	Implement and monitor direct marketing activities
SITXMPR001	Coordinate production of brochures and marketing materials
SITXMPR002	Create a promotional display or stand
SITXMPR003	Plan and implement sales activities
SITXMPR004	Coordinate marketing activities
SITXMPR005	Participate in cooperative online marketing initiatives
SITXMPR006	Obtain and manage sponsorship
SITXMPR007	Develop and implement marketing strategies
SITXMPR008	Prepare and present proposals
Planning and Product Development
SITTPPD001	Package tourism products
SITTPPD002	Develop interpretive activities
SITTPPD003	Coordinate and operate sustainable tourism activities
SITTPPD004	Develop in-house recreational activities
SITTPPD005	Develop host community awareness of tourism
SITTPPD006	Assess tourism opportunities for local communities
SITTPPD007	Research and analyse tourism data
Work Health and Safety
SITXWHS002	Identify hazards, assess and control safety risks