SIT40116 Certificate IV in Travel and Tourism

The Certificate IV in Travel and Tourism is suitable for those wishing to enhance their skills and knowledge in a wide range of Travel and Tourism roles whilst taking on more responsibility for supervising and coordinating staff and activities.

The Certificate IV in Travel and Tourism reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification is suitable for Workplace Traineeship arrangements.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

The Certificate IV in Travel and Tourism is designed for individuals working in Travel and Tourism job roles, and allows for multiskilling and for specialisation in tourism delivery, travel coordination and general supervisory positions.

Possible job titles include:

Account coordinator
Assistant manager
Marketing coordinator
Operations supervisor
Product coordinator
Promotions officer
Reservations sales or call centre supervisor
Senior operations coordinator
Senior or supervisory retail consultant
Sales coordinator
Sales executive.

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning. Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

Certificate IV in Travel and Tourism provides a pathway to further studies in the Tourism industry, such as Diploma of Travel and Tourism.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

Answers to established underpinning knowledge questions
Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
Demonstrated performance of designated tasks by the participant
Participant self-assessment against designated tasks
Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info.

Unit Selection (Core & Electives)

Candidates are required to complete 19 units total, including:

7 core units

CORE UNITS

SITTIND001	Source and use information on the tourism and travel industry
SITXCCS007	Enhance customer service experiences
SITXCOM002	Show social and cultural sensitivity
SITXCOM005	Manage conflict
SITXFIN002	Interpret financial information
SITXHRM001	Coach others in job skills
SITXWHS003	Implement and monitor work health and safety practices

ELECTIVE UNITS

Candidates are required to undertake 12 elective units, consisting of:

6 units from Group A
6 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Group A
Tourism and Travel Coordination
SITXCCS002	Provide visitor information
SITTTOP003	Allocate tour or activity resources
SITTTSL002	Access and interpret product information
SITTTSL003	Provide advice on international destinations
SITTTSL004	Provide advice on Australian destinations
SITTTSL005	Sell tourism products and services
SITTTSL006	Prepare quotations
SITTTSL007	Process reservations
SITTTSL008	Book supplier products and services
SITTTSL009	Process travel-related documentation
SITTTSL010	Use a computerised reservations or operations system
SITTTSL011	Source airfares for domestic flights
SITTTSL012	Construct normal international airfares
SITTTSL013	Construct promotional international airfares
SITTTSL014	Construct advanced international airfares
SITTTSL015	Administer billing and settlement plans
SITTTSL016	Provide specialist advice on cruises
SITTTSL017	Maintain product inventories
Tourism Delivery
SITTGDE004	Lead tour groups
SITTGDE005	Prepare and present tour commentaries or activities
SITTGDE006	Develop and maintain the general and regional knowledge required by guides
SITTGDE007	Research and share information on Australian Indigenous cultures
SITTGDE008	Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE009	Prepare specialised interpretive content on marine environments
SITTGDE010	Prepare specialised interpretive content on cultural and heritage environments
SITTGDE011	Coordinate and operate tours
SITTTOP001	Load touring equipment and supplies
SITTTOP002	Provide outdoor catering
SITTTOP004	Set up and operate a camp site
SITTTOP005	Operate tours in a remote area
TLIC1051	Operate commercial vehicle
TLIC2025	Operate four wheel drive vehicle
TLIC3042	Operate coach/bus
Group B
Communication and Teamwork
BSBCMM401	Make a presentation
BSBWRT401	Write complex documents
SITXCOM004	Address protocol requirements
Computer Operations and ICT Management
BSBITU301	Create and use databases
BSBITU302	Create electronic presentations
BSBITU306	Design and produce business documents
BSBITU402	Develop and use complex spreadsheets
Crisis Management
SITXCRI001	Respond to a customer in crisis
E-Business
SITXEBS001	Use social media in a business
SITXEBS003	Build and launch a small business website
Environmental Sustainability
BSBSUS401	Implement and monitor environmentally sustainable work practices
Finance
BSBFIA401	Prepare financial reports
SITXFIN001	Process financial transactions
SITXFIN003	Manage finances within a budget
First Aid
HLTAID003	Provide first aid
HLTAID005	Provide first aid in remote situations
Food Safety
SITXFSA001	Use hygienic practices for food safety
Languages other than English
SITXLAN003	Conduct oral communication in a language other than English
SITXLAN004	Conduct complex oral communication in a language other than English
SITXLAN005	Read and write information in a language other than English
Marketing and Public Relations
BSBMKG401	Profile the market
BSBMKG412	Conduct e-marketing communications
BSBREL401	Establish networks
SITXMPR001	Coordinate production of brochures and marketing materials
SITXMPR002	Create a promotional display or stand
SITXMPR003	Plan and implement sales activities
SITXMPR004	Coordinate marketing activities
SITXMPR005	Participate in cooperative online marketing initiatives
Planning and Product Development
SITTPPD001	Package tourism products
SITTPPD002	Develop interpretive activities
SITTPPD003	Coordinate and operate sustainable tourism activities
SITTPPD004	Develop in-house recreational activities
Supervision
SITXHRM002	Roster staff
SITXHRM003	Lead and manage people
SITXMGT001	Monitor work operations
Work Health and Safety
SITXWHS002	Identify hazards, assess and control safety risks