The Certificate IV in Travel and Tourism is suitable for those wishing to enhance their skills and knowledge in a wide range of Travel and Tourism roles whilst taking on more responsibility for supervising and coordinating staff and activities.
The Certificate IV in Travel and Tourism reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification is suitable for Workplace Traineeship arrangements.
Entry Criteria
Career Outcomes
The Certificate IV in Travel and Tourism is designed for individuals working in Travel and Tourism job roles, and allows for multiskilling and for specialisation in tourism delivery, travel coordination and general supervisory positions.
Possible job titles include:
- Account coordinator
- Assistant manager
- Marketing coordinator
- Operations supervisor
- Product coordinator
- Promotions officer
- Reservations sales or call centre supervisor
- Senior operations coordinator
- Senior or supervisory retail consultant
- Sales coordinator
- Sales executive.
Recognition of Prior Learning (RPL)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning. Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).
Further Study
Certificate IV in Travel and Tourism provides a pathway to further studies in the Tourism industry, such as Diploma of Travel and Tourism.
Assessment
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Cost
Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.
Tubal also offers flexible payment plan options – Contact Us for more info.
Unit Selection (Core & Electives)
Candidates are required to complete 19 units total, including:
- 7 core units
CORE UNITS
SITTIND001 |
Source and use information on the tourism and travel industry |
SITXCCS007 |
Enhance customer service experiences |
SITXCOM002 |
Show social and cultural sensitivity |
SITXCOM005 |
Manage conflict |
SITXFIN002 |
Interpret financial information |
SITXHRM001 |
Coach others in job skills |
SITXWHS003 |
Implement and monitor work health and safety practices |
ELECTIVE UNITS
Candidates are required to undertake 12 elective units, consisting of:
- 6 units from Group A
- 6 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Group A |
|
Tourism and Travel Coordination |
|
SITXCCS002 |
Provide visitor information |
SITTTOP003 |
Allocate tour or activity resources |
SITTTSL002 |
Access and interpret product information |
SITTTSL003 |
Provide advice on international destinations |
SITTTSL004 |
Provide advice on Australian destinations |
SITTTSL005 |
Sell tourism products and services |
SITTTSL006 |
Prepare quotations |
SITTTSL007 |
Process reservations |
SITTTSL008 |
Book supplier products and services |
SITTTSL009 |
Process travel-related documentation |
SITTTSL010 |
Use a computerised reservations or operations system |
SITTTSL011 |
Source airfares for domestic flights |
SITTTSL012 |
Construct normal international airfares |
SITTTSL013 |
Construct promotional international airfares |
SITTTSL014 |
Construct advanced international airfares |
SITTTSL015 |
Administer billing and settlement plans |
SITTTSL016 |
Provide specialist advice on cruises |
SITTTSL017 |
Maintain product inventories |
Tourism Delivery |
|
SITTGDE004 |
Lead tour groups |
SITTGDE005 |
Prepare and present tour commentaries or activities |
SITTGDE006 |
Develop and maintain the general and regional knowledge required by guides |
SITTGDE007 |
Research and share information on Australian Indigenous cultures |
SITTGDE008 |
Prepare specialised interpretive content on flora, fauna and landscape |
SITTGDE009 |
Prepare specialised interpretive content on marine environments |
SITTGDE010 |
Prepare specialised interpretive content on cultural and heritage environments |
SITTGDE011 |
Coordinate and operate tours |
SITTTOP001 |
Load touring equipment and supplies |
SITTTOP002 |
Provide outdoor catering |
SITTTOP004 |
Set up and operate a camp site |
SITTTOP005 |
Operate tours in a remote area |
TLIC1051 |
Operate commercial vehicle |
TLIC2025 |
Operate four wheel drive vehicle |
TLIC3042 |
Operate coach/bus |
Group B |
|
Communication and Teamwork |
|
BSBCMM401 |
Make a presentation |
BSBWRT401 |
Write complex documents |
SITXCOM004 |
Address protocol requirements |
Computer Operations and ICT Management |
|
BSBITU301 |
Create and use databases |
BSBITU302 |
Create electronic presentations |
BSBITU306 |
Design and produce business documents |
BSBITU402 |
Develop and use complex spreadsheets |
Crisis Management |
|
SITXCRI001 |
Respond to a customer in crisis |
E-Business |
|
SITXEBS001 |
Use social media in a business |
SITXEBS003 |
Build and launch a small business website |
Environmental Sustainability |
|
BSBSUS401 |
Implement and monitor environmentally sustainable work practices |
Finance |
|
BSBFIA401 |
Prepare financial reports |
SITXFIN001 |
Process financial transactions |
SITXFIN003 |
Manage finances within a budget |
First Aid |
|
HLTAID003 |
Provide first aid |
HLTAID005 |
Provide first aid in remote situations |
Food Safety |
|
SITXFSA001 |
Use hygienic practices for food safety |
Languages other than English |
|
SITXLAN003 |
Conduct oral communication in a language other than English |
SITXLAN004 |
Conduct complex oral communication in a language other than English |
SITXLAN005 |
Read and write information in a language other than English |
Marketing and Public Relations |
|
BSBMKG401 |
Profile the market |
BSBMKG412 |
Conduct e-marketing communications |
BSBREL401 |
Establish networks |
SITXMPR001 |
Coordinate production of brochures and marketing materials |
SITXMPR002 |
Create a promotional display or stand |
SITXMPR003 |
Plan and implement sales activities |
SITXMPR004 |
Coordinate marketing activities |
SITXMPR005 |
Participate in cooperative online marketing initiatives |
Planning and Product Development |
|
SITTPPD001 |
Package tourism products |
SITTPPD002 |
Develop interpretive activities |
SITTPPD003 |
Coordinate and operate sustainable tourism activities |
SITTPPD004 |
Develop in-house recreational activities |
Supervision |
|
SITXHRM002 |
Roster staff |
SITXHRM003 |
Lead and manage people |
SITXMGT001 |
Monitor work operations |
Work Health and Safety |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |