The Certificate III in Tourism opens doors for those wishing to work in the exciting and growing Tourism industry. The qualification provides candidates with a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
The Certificate III in Tourism reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, candidates work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification is suitable for Workplace Traineeship Arrangements.
Entry Criteria
Career Outcomes
The Certificate III in Tourism allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
Possible job titles include:
- Adventure tourism guide
- Attendant or senior ride operator in an attraction or theme park
- Booking agent
- Cellar door salesperson and guide in a winery
- Customer service agent
- Guide and salesperson in an Indigenous cultural centre
- Inbound tour coordinator
- Marine tourism guide or dive tour operator
- Museum attendant
- Operations consultant for a tour operator
- Reservations sales agent
- Sales consultant
- Visitor information officer
Recognition of Prior Learning (RPL)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning. Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).
Further Study
Certificate III in Tourism provides a pathway to further studies in the Tourism industry, such as Certificate IV in Travel and Tourism.
Assessment
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Cost
Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.
Tubal also offers flexible payment plan options – Contact Us for more info
Unit Selection (Core & Electives)
15 units must be completed:
- 4 core units
- 11 elective units, consisting of:
- 3 units from Group A and 3 units from Group B
OR
- 6 units from Group C
OR
- 6 units from Group D
OR
- 6 units from Group A, B, C or E
- the remaining 5 units may be selected from any elective group below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
CORE UNITS
|
SITTIND001 |
Source and use information on the tourism and travel industry |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS001 |
Participate in safe work practices |
ELECTIVE UNITS
|
Group A – Tourism Office Operations |
|
|
SITTTSL001 |
Operate online information systems |
|
SITTTSL002 |
Access and interpret product information |
|
SITTTSL009 |
Process travel-related documentation |
|
Group B – Tourism Coordination |
|
|
SITXCCS002 |
Provide visitor information |
|
SITTTSL004 |
Provide advice on Australian destinations |
|
SITTTSL005 |
Sell tourism products and services |
|
SITTTSL006 |
Prepare quotations |
|
SITTTSL007 |
Process reservations |
|
SITTTSL008 |
Book supplier products and services |
|
SITTTSL010 |
Use a computerised reservations or operations system |
|
Group C – Tourism Delivery |
|
|
CPPSEC2012A |
Monitor and control individual and crowd behaviour |
|
SITHACS001 |
Clean premises and equipment |
|
SITTGDE001 |
Interpret aspects of local Australian Indigenous culture |
|
SITTGDE004 |
Lead tour groups |
|
SITTGDE005 |
Prepare and present tour commentaries or activities |
|
SITTGDE006 |
Develop and maintain the general and regional knowledge required by guides |
|
SITTGDE007 |
Research and share information on Australian Indigenous cultures |
|
SITTGDE008 |
Prepare specialised interpretive content on flora, fauna and landscape |
|
SITTGDE009 |
Prepare specialised interpretive content on marine environments |
|
SITTGDE010 |
Prepare specialised interpretive content on cultural and heritage environments |
|
SITTTOP001 |
Load touring equipment and supplies |
|
SITTTOP002 |
Provide outdoor catering |
|
TLIB2003 |
Carry out vehicle servicing and maintenance |
|
TLIC1051 |
Operate commercial vehicle |
|
TLIC2025 |
Operate four wheel drive vehicle |
|
TLIC3042 |
Operate coach/bus |
|
SITTVAF001 |
Load and unload a ride |
|
SITTVAF002 |
Operate a ride location |
|
SITTVAF003 |
Operate a games location |
|
SITTVAF005 |
Fill LPG gas cylinders |
|
SITXCCS001 |
Provide customer information and assistance |
|
SITXCCS004 |
Provide lost and found services |
|
SITXCOM003 |
Provide a briefing or scripted commentary |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Group D – Marine Tourism |
|
|
SISOSCB301A |
SCUBA dive in open water to a maximum depth of 18 metres |
|
SISOSCB306A |
Perform diver rescues |
|
SISOSCB308A |
Guide a SCUBA dive |
|
SISOSCB419A |
Instruct SCUBA diving skills |
|
SITTGDE005 |
Prepare and present tour commentaries or activities |
|
SITTGDE009 |
Prepare specialised interpretive content on marine environments |
|
Group E- General Electives |
|
|
Client and Customer Service, and Sales |
|
|
SIRXSLS001 |
Sell to the retail customer |
|
SIRXPDK001 |
Advise on products and services |
|
SITXCRI001 |
Respond to a customer in crisis |
|
Communication and Teamwork |
|
|
BSBWOR203 |
Work effectively with others |
|
SITXCOM001 |
Source and present information |
|
SITXCOM004 |
Address protocol requirements |
|
Computer Operations and ICT Management |
|
|
BSBITU202 |
Create and use spreadsheets |
|
BSBITU301 |
Create and use databases |
|
BSBITU306 |
Design and produce business documents |
|
E-Business |
|
|
SITXEBS001 |
Use social media in a business |
|
Environmental Sustainability |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
Events |
|
|
SITEEVT002 |
Process and monitor event registrations |
|
SITEEVT003 |
Coordinate on-site event registrations |
|
SITEEVT004 |
Provide event staging support |
|
Finance |
|
|
BSBFIA301 |
Maintain financial records |
|
SITXFIN001 |
Process financial transactions |
|
First Aid |
|
|
HLTAID003 |
Provide first aid |
|
HLTAID005 |
Provide first aid in remote situations |
|
Food and Beverage, Food Safety |
|
|
SITHFAB002 |
Provide responsible service of alcohol |
|
SITHFAB004 |
Prepare and serve non-alcoholic beverages |
|
SITHFAB005 |
Prepare and serve espresso coffee |
|
SITHFAB007 |
Serve food and beverage |
|
SITHFAB009 |
Conduct a product tasting for alcoholic beverages |
|
SITHIND001 |
Use hygienic practices for hospitality service |
|
SITXFSA001 |
Use hygienic practices for food safety |
|
Gaming |
|
|
SITHGAM001 |
Provide responsible gambling services |
|
SITHGAM002 |
Attend gaming machines |
|
SITHGAM015 |
Attend casino gaming machines |
|
Human Resource Management |
|
|
SITXHRM001 |
Coach others in job skills |
|
Inventory |
|
|
SITXINV001 |
Receive and store stock |
|
SITXINV002 |
Maintain the quality of perishable items |
|
SITXINV003 |
Purchase goods |
|
Languages other than English |
|
|
SITXLAN001 |
Conduct basic oral communication in a language other than English |
|
SITXLAN002 |
Conduct routine oral communication in a language other than English |