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SIT20116 Certificate II in Tourism

The Certificate II in Tourism provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

Individuals with this qualification have a defined and limited range of Tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks, and work under direct supervision. This qualification is suitable for a Traineeship arrangement.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

Possible job titles include:

  • Documentation clerk for a tour wholesaler or travel agency
  • Trainee museum attendant
  • Office assistant for a tour operator
  • Receptionist and office assistant for a professional conference organiser or event management business
  • Receptionist and office assistant in a travel agency
  • Retail sales assistant at a tourist attraction
  • Ride attendant in a tourist attraction

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning.  Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

Certificate II in Tourism provides a pathway to further studies in the Tourism industry, such as Certificate III in Tourism.


Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.


Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info.

Unit Selection (Core & Electives)


Participants are required to complete all 4 core units listed below:

SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices

Participants are required to complete minimum of 7 of the elective units listed below that apply to their job role.


SITHACS001 Clean premises and equipment
Client and Customer Service, and Sales
SIRXSLS001 Sell to the retail customer
SIRXPDK001 Advise on products and services
SITXCCS001 Provide customer information and assistance
SITXCCS002 Provide visitor information
Cultural Services
CUACNM201 Monitor collections for changes in condition
CUAEVP201 Assist with the staging of public activities and events
CUAIND202 Develop and apply knowledge of information and cultural services organisations
Communication and Teamwork
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITXCOM001 Source and present information
Computer Operations and ICT Management
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
Environmental Sustainability
BSBSUS201 Participate in environmentally sustainable work practices
SITXFIN001 Process financial transactions
First Aid
HLTAID003 Provide first aid
Food and Beverage, Food Safety
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITXFSA001 Use hygienic practices for food safety
SITXINV001 Receive and store stock
Languages other than English
SITXLAN001 Conduct basic oral communication in a language other than English
SITXLAN002 Conduct routine oral communication in a language other than English
Tourism Delivery
SITXCOM003 Provide a briefing or scripted commentary
SITTGDE001 Interpret aspects of local Australian Indigenous culture
SITTVAF001 Load and unload a ride
SITTVAF002 Operate a ride location
TLIC1051 Operate commercial vehicle
Tourism Sales and Operations
SITTTSL001 Operate online information systems
SITTTSL002 Access and interpret product information
SITTTSL009 Process travel-related documentation
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