SIT50216 Diploma of Holiday Park and Resort Management
This qualification reflects the role of individuals who use a broad range of managerial skills and sound knowledge of industry operations to coordinate holiday park and resort operations which may include marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work as a business manager or owner-operator of a holiday park or resort.
Entry Criteria
Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:
EITHER
Be formally assessed through a training program or recognition process against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters below.
The unit clusters for different pathways are:
Front Office Pathway
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| SITHACS008 |
Provide accommodation reception services |
| SITTIND002 |
Source and use information on the holiday park and resort industry |
| SITTTSL007 |
Process reservations |
| SITXCCS006 |
Provide service to customers |
| SITXCOM002 |
Show social and cultural sensitivity |
| SITXWHS001 |
Participate in safe work practices |
| SITXWHS002 |
Identify hazards, assess and control safety risks |
Grounds maintenance pathway
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| RIISAM204D |
Operate small plant and equipment |
| SIFCBGM001 |
Provide general grounds care |
| SIFCBGM002 |
Maintain property and structures |
| SITTIND002 |
Source and use information on the holiday park and resort industry |
| SITXCCS006 |
Provide service to customers |
| SITXCOM002 |
Show social and cultural sensitivity |
| SITXWHS001 |
Participate in safe work practices |
| SITXWHS002 |
Identify hazards, assess and control safety risks |
Housekeeping pathway
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| SITHACS001 |
Clean premises and equipment |
| SITHACS002 |
Provide housekeeping services to guests |
| SITHACS003 |
Prepare rooms for guests |
| SITTIND002 |
Source and use information on the holiday park and resort industry |
| SITXCCS006 |
Provide service to customers |
| SITXCOM002 |
Show social and cultural sensitivity |
| SITXWHS001 |
Participate in safe work practices |
| SITXWHS002 |
Identify hazards, assess and control safety risks |
Unit Selection (Core & Electives)
CORE UNITS
Participants are required to complete all ten (10) core units listed below:
| BSBWRT401 |
Write complex documents |
| SITXCCS008 |
Develop and manage quality customer service practices |
| SITXCOM005 |
Manage conflict |
| SITXFIN002 |
Interpret financial information |
| SITXFIN003 |
Manage finances within a budget |
| SITXFIN004 |
Prepare and monitor budgets |
| SITXHRM003 |
Lead and manage people |
| SITXMGT001 |
Monitor work operations |
| SITXMGT002 |
Establish and conduct business relationships |
| SITXWHS003 |
Implement and monitor work health and safety practices |
ELECTIVE UNITS
Participants are required to complete minimum of 7 of the elective units listed below that apply to their job role:
| SITTTSL005 |
Sell tourism products and services |
| SITTTSL006 |
Prepare quotations |
| SITTTSL009 |
Process travel-related documentation |
| SITTTSL010 |
Use a computerised reservations or operations system |
| BSBADM502 |
Manage meetings |
| BSBCMM401 |
Make a presentation |
| SITXCOM004 |
Address protocol requirements |
| SITXMPR008 |
Prepare and present proposals |
| SIFCBGM007 |
Evaluate building and grounds maintenance and development needs |
| SIFCBGM008 |
Coordinate building and grounds maintenance and development |
| SISCAQU001 |
Test pool water quality |
| SISCAQU003 |
Maintain aquatic facility plant and equipment |
| SISCAQU004 |
Develop and implement pool water maintenance procedures |
| SISCAQU014 |
Operate self-contained breathing apparatus in an aquatic facility |
| BSBITU301 |
Create and use databases |
| BSBITU302 |
Create electronic presentations |
| BSBITU306 |
Design and produce business documents |
| BSBITU402 |
Develop and use complex spreadsheets |
| SITXCRI001 |
Respond to a customer in crisis |
| SITXCRI002 |
Manage a business continuity crisis |
| BSBEBU501 |
Investigate and design e-business solutions |
| BSBEBU502 |
Implement e-business solutions |
| SITXEBS002 |
Develop, implement and monitor the use of social media in a business |
| SITXEBS003 |
Build and launch a small business website |
| BSBSUS501 |
Develop workplace policy and procedures for sustainability |
| BSBFIA303 |
Process accounts payable and receivable |
| BSBFIA401 |
Prepare financial reports |
| BSBFRA401 |
Manage compliance with franchisee obligations and legislative requirements |
| BSBFRA402 |
Establish a franchise |
| BSBFRA403 |
Manage relationship with franchisor |
| BSBFRA502 |
Manage a franchise operation |
| BSBSMB401 |
Establish legal and risk management requirements of small business |
| SITXGLC001 |
Research and comply with regulatory requirements |
| BSBDIV501 |
Manage diversity in the workplace |
| BSBHRM604 |
Manage employee relations |
| SITXHRM002 |
Roster staff |
| SITXHRM004 |
Recruit, select and induct staff |
| SITXHRM006 |
Monitor staff performance |
| SITXINV003 |
Purchase goods |
| SITXINV004 |
Control stock |
| BSBMGT517 |
Manage operational plan |
| BSBMGT617 |
Develop and implement a business plan |
| BSBRSK501 |
Manage risk |
| BSBSMB404 |
Undertake small business planning |
| SITXMGT003 |
Manage projects |
| BSBMKG401 |
Profile the market |
| BSBMKG412 |
Conduct e-marketing communications |
| BSBMKG510 |
Plan e-marketing communications |
| BSBSMB403 |
Market the small business |
| SITXMPR001 |
Coordinate production of brochures and marketing materials |
| SITXMPR002 |
Create a promotional display or stand |
| SITXMPR003 |
Plan and implement sales activities |
| SITXMPR004 |
Coordinate marketing activities |
| SITXMPR005 |
Participate in cooperative online marketing initiatives |
| SITXMPR007 |
Develop and implement marketing strategies |
| SITTPPD001 |
Package tourism products |
| SITTPPD003 |
Coordinate and operate sustainable tourism activities |
| SITTPPD004 |
Develop in-house recreational activities |
| SITTPPD007 |
Research and analyse tourism data |
Recognition of Prior Learning (RPL) and Credit Transfer(CT)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.
Pathways
After achieving Diploma of Holiday Parks and Resort Management, individuals may engage in further learning in vocational or higher education through Advanced Diploma and Degree qualifications in Tourism, Hospitality and other Business disciplines.
Assessment
Tubal’s Assessors will determine a Trainees’ competency against:
- The Trainee’s self-assessment
- Previously evidenced workplace skills and knowledge
- The required knowledge and skills to perform tasks in their current workplace
- Employer/Manager confirmation that all tasks are being performed, which includes meeting all workplace requirements, and
- Validation through Tubal’s status as a Registered Training Organisation (RTO).
Cost
Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.
Tubal also offers flexible payment plan options – Contact Us for more info.
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