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SIR40316 Certificate IV in Retail Management

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

Entry Criteria

Entry into this qualification is open to individual who have (a) acheived a Certificate III in Retail or (b) have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Unit Selection (Core & Electives)


Participants are required to complete all 7 core units listed below:

SIRRRTF002 Monitor retail store financials
SIRXCEG004 Create a customer centric culture
SIRXHRM002 Maintain employee relations
SIRXMGT002 Lead a frontline team
SIRXRSK002 Maintain store security
SIRXSLS003 Achieve sales results
SIRXWHS003 Maintain workplace safety


And select a minimum of four (4) elective units

BSBCUS401 Coordinate implementation of customer service strategies
SIRXCHA001 Facilitate the change process
CHCDIV001 Work with diverse people
SIRRFSA001 Handle food safely in a retail environment
SIRRFSA002 Supervise a food safety program
SIRXHWB002 Promote workplace health and wellbeing
SIRXHRM001 Recruit, select and induct team members
SITXHRM002 Roster staff
BSBINN301 Promote innovation in a team environment
BSBMGT402 Implement operational plan
SIRRINV002 Control stock
BSBMKG401 Profile the market
SIRXMKT002 Use social media to engage customers
SIRXMKT003 Manage promotional activities
SIRRMER003 Coordinate visual merchandising activities
BSBFIA302 Process payroll
BSBSMB406 Manage small business finances
SIRXTAD002 Develop the retail frontline
SIRXIND005 Develop personal productivity

Recognition of Prior Learning (RPL) and Credit Transfer(CT)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options.  Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.


After achieving SIR40212 Certificate IV in Retail Management, individuals may undertake:

SIR50116 Diploma of Retail Leadership


Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.


Our indicative fees can be viewed here.

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