This qualification reflects the role of skilled operators who use a broad range of skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in holiday parks and resorts. They may be a specialist in front office, housekeeping or grounds maintenance, or be multi-skilled across different operational areas.
Entry Criteria
Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must EITHER
Be formally assessed through a training program or recognition process against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters.
The unit clusters for different pathways are as follows:
Front office pathway
| BSBSUS201 | Participate in environmentally sustainable work practices |
| BSBWOR202 | Organise and complete daily work activities |
| SITHACS008 | Provide accommodation reception services |
| SITTIND002 | Source and use information on the holiday park and resort industry |
| SITTTSL007 | Process reservations |
| SITXCCS006 | Provide service to customers |
| SITXCOM002 | Show social and cultural sensitivity |
| SITXWHS002 | Identify hazards, assess and control safety risks |
Grounds maintenance pathway
| BSBSUS201 | Participate in environmentally sustainable work practices |
| BSBWOR202 | Organise and complete daily work activities |
| RIISAM204D | Operate small plant and equipment |
| SIFCBGM001 | Provide general grounds care |
| SIFCBGM002 | Maintain property and structures |
| SITTIND002 | Source and use information on the holiday park and resort industry |
| SITXCCS006 | Provide service to customers |
| SITXCOM002 | Show social and cultural sensitivity |
| SITXWHS002 | Identify hazards, assess and control safety risks |
Housekeeping pathway
| BSBSUS201 | Participate in environmentally sustainable work practices |
| BSBWOR202 | Organise and complete daily work activities |
| SITHACS001 | Clean premises and equipment |
| SITHACS002 | Provide housekeeping services to guests |
| SITHACS003 | Prepare rooms for guests |
| SITTIND002 | Source and use information on the holiday park and resort industry |
| SITXCCS006 | Provide service to customers |
| SITXCOM002 | Show social and cultural sensitivity |
| SITXWHS002 | Identify hazards, assess and control safety risks |
Unit Selection (Core & Electives)
CORE UNITS
Participants are required to complete all six (6) core units listed below:
| SITXCOM401 | Manage conflict |
| SITXHRM301 | Coach others in job skills |
| SITXMGT401 | Monitor work operations |
| SITXFIN401 | Interpret financial information |
| SITXHRM402 | Lead and manage people |
| SITXWHS401 | Implement and monitor work health and safety practices |
ELECTIVE UNITS
Participants are required to complete minimum of four (4) of the elective units listed below that apply to their job role:
| SITTTSL005 | Sell tourism products and services |
| SITTTSL006 | Prepare quotations |
| SITTTSL009 | Process travel-related documentation |
| SITTTSL010 | Use a computerised reservations or operations system |
| SIFCBGM007 | Evaluate building and grounds maintenance and development needs |
| SIFCBGM008 | Coordinate building and grounds maintenance and development |
| SISCAQU001 | Test pool water quality |
| SISCAQU003 | Maintain aquatic facility plant and equipment |
| SISCAQU004 | Develop and implement pool water maintenance procedures |
| SISCAQU014 | Operate self-contained breathing apparatus in an aquatic facility |
| SITTVAF004 | Tow and site recreational vehicles |
| SITTVAF005 | Fill LPG gas cylinders |
| TLIB2003 | Carry out vehicle servicing and maintenance |
| SITXCCS004 | Provide lost and found services |
| SITXCCS007 | Enhance customer service experiences |
| SITXCRI001 | Respond to a customer in crisis |
| BSBCMM401 | Make a presentation |
| BSBWRT401 | Write complex documents |
| SITXCOM004 | Address protocol requirements |
| BSBITU301 | Create and use databases |
| BSBITU302 | Create electronic presentations |
| BSBITU306 | Design and produce business documents |
| BSBITU402 | Develop and use complex spreadsheets |
| SITXEBS001 | Use social media in a business |
| BSBSUS401 | Implement and monitor environmentally sustainable work practices |
Recognition of Prior Learning (RPL) and Credit Transfer(CT)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.
Pathways
Certificate IV provides a pathway to further studies in the Holiday Parks and Resorts industry, such as Diploma of Holiday Parks and Resorts.
Assessment
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Cost
Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.
Tubal also offers flexible payment plan options – Contact Us for more info.
