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SIR30216 Certificate III in Retail

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This qualification is suitable for Workplace Traineeships.

Entry Criteria

There are no entry requirements for this qualification.

Unit Selection (Core & Electives)


Participants are required to complete all 8 core units listed below:

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety


Participants are required to complete minimum of 5 of the elective units listed below that apply to their job role.

CHCDIV001 Work with diverse people
SIRXCOM003 Promote team cohesion
SIRXDLV001  Deliver food products
SITHFAB002 Provide responsible service of alcohol
SIRRFSA001 Handle food safely in a retail environment
SIRRFSA002 Supervise a food safety program
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
SIRXMGT001 Supervise and support frontline team members
BSBMKG401 Profile the market
SIRXMKT001 Support marketing and promotional activities
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRMER003 Coordinate visual merchandising activities
SIRXPDK002 Advise on food products and services
SIRXPDK003 Advise on health and nutritional products and services
SIRRRTF001 Balance and secure point-of-sale terminal
SIRRSTY001 Style the customer
SIRXTAD001 Train others in frontline tasks
SIRWSLS002 Analyse and achieve sales targets
SIRWSLS003 Build sales of branded products
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity

Credit Transfer(CT) and Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer.  Participants may be eligible to receive RPL or CT for units based on their work background, prior qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).


After achieving SIR30216 Certificate III in Retail, individuals may undertake:

SIR40316 Certificate IV in Retail Management


Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.


Our indicative fees can be viewed here.

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