The SIR20216 Certificate II in Retail Services provides the skills and knowledge for participants in job roles such as sales assistant, customer service assistant, checkout operator. Participants may work with some autonomy or in a team but usually under close supervision. This qualification is suitable for VET in Schools and Workplace Traineeships.
Entry Criteria
Unit Selection (Core & Electives)
CORE UNITS
Participants are required to complete all 7 core units listed below:
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
ELECTIVE UNITS
Participants are required to complete minimum of 5 of the elective units listed below that apply to their job role:
| SIRRFSA001 | Handle food safely in a retail environment |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRRMER002 | Merchandise food products |
| SIRXPDK002 | Advise on food products and services |
| SIRXSLS002 | Follow point-of-sale procedures |
| BSBWOR204 | Use business technology |
| FSKLRG09 | Use strategies to respond to routine workplace problems |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND004 | Plan a career in the retail industry |
A summary of the employability skills participants will develop through this qualification can be downloaded from http://employabilityskills.training.com.au/
Recognition of Current Competencies (RCC) and Recognition of Prior Learning (RPL)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Recognition of Current Competencies. Participants may be eligible to receive RPL and RCC for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).
Pathways
After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:
SIR30212 Certificate III in Retail Operations
SIR30312 Certificate III in Retail Supervision
SIR30412 Certificate III in Business-to-Business Sales.
Assessment
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Cost
Our indicative fees can be viewed here.
