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SIT50116 Diploma of Travel and Tourism Management

The Diploma of Travel and Tourism Management develops the skills and knowledge of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. Candidates operate independently, have responsibility for others, and make a range of operational business decisions.

The Diploma of Travel and Tourism Management provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

The Diploma of Travel and Tourism Management is designed for individuals working in or towards Management positions within the Travel and Tourism industry, and allows for multiskilling and for specialisation in tourism management, travel coordination and general management positions.

Possible job titles include:

  • Inbound groups manager
  • Inbound sales manager
  • Incentives manager
  • Tour operations manager
  • Marketing manager
  • Product development manager
  • Reservations manager
  • Travel agency manager
  • Sales manager
  • Visitor information centre manager.

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning.  Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

The Diploma of Travel and Tourism Management provides a pathway to further studies in the Tourism, Travel and Hospitality industries, such as Advanced Diploma of Travel and Tourism, and other degree level qualifications.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info

Unit Selection (Core & Electives)

Candidates are required to complete 23 units total, including:

  • 11 core units

CORE UNITS

BSBDIV501

Manage diversity in the workplace

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS007

Enhance customer service experiences

SITXCCS008

Develop and manage quality customer service practices

SITXCOM005

Manage conflict

SITXFIN002

Interpret financial information

SITXFIN003

Manage finances within a budget

SITXFIN004

Prepare and monitor budgets

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXMGT002

Establish and conduct business relationships

SITXWHS003

Implement and monitor work health and safety practices

Candidates are required to undertake 12 elective units, consisting of:

ELECTIVE UNITS

  • 6 units from Group A
  • 5 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Group A

Tourism and Travel Coordination

SITTTOP003

Allocate tour or activity resources

SITTTSL002

Access and interpret product information

SITTTSL003

Provide advice on international destinations

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL008

Book supplier products and services

SITTTSL009

Process travel-related documentation

SITTTSL010

Use a computerised reservations or operations system

SITTTSL011

Source airfares for domestic flights

SITTTSL012

Construct normal international airfares

SITTTSL013

Construct promotional international airfares

SITTTSL014

Construct advanced international airfares

SITTTSL015

Administer billing and settlement plans

SITTTSL016

Provide specialist advice on cruises

SITTTSL017

Maintain product inventories

SITXCCS002

Provide visitor information

Tourism Delivery

SITTGDE004

Lead tour groups

SITTGDE005

Prepare and present tour commentaries or activities

SITTGDE006

Develop and maintain the general and regional knowledge required by guides

SITTGDE007

Research and share information on Australian Indigenous cultures

SITTGDE008

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE009

Prepare specialised interpretive content on marine environments

SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

SITTGDE011

Coordinate and operate tours

SITTTOP001

Load touring equipment and supplies

SITTTOP002

Provide outdoor catering

SITTTOP004

Set up and operate a camp site

SITTTOP005

Operate tours in a remote area

TLIC1051

Operate commercial vehicle

TLIC2025

Operate four wheel drive vehicle

TLIC3042

Operate coach/bus

Group B

Administration and Communication

BSBADM502

Manage meetings

BSBCMM401

Make a presentation

BSBWRT401

Write complex documents

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

BSBITU301

Create and use databases

BSBITU302

Create electronic presentations

BSBITU306

Design and produce business documents

BSBITU402

Develop and use complex spreadsheets

Crisis Management

SITXCRI001

Respond to a customer in crisis

E-Business

BSBEBU501

Investigate and design e-business solutions

BSBEBU502

Implement e-business solutions

SITXEBS002

Develop, implement and monitor the use of social media in a business

SITXEBS003

Build and launch a small business website

Environmental Sustainability

BSBSUS401

Implement and monitor environmentally sustainable work practices

Finance

BSBFIA303

Process accounts payable and receivable

BSBFIA401

Prepare financial reports

First Aid

HLTAID003

Provide first aid

HLTAID005

Provide first aid in remote situations

Food Safety

SITXFSA001

Use hygienic practices for food safety

Governance and Legal Compliance

SITXGLC001

Research and comply with regulatory requirements

Human Resource Management

SITXHRM002

Roster staff

SITXHRM004

Recruit, select and induct staff

SITXHRM005

Manage volunteers

SITXHRM006

Monitor staff performance

Languages other than English

SITXLAN003

Conduct oral communication in a language other than English

SITXLAN004

Conduct complex oral communication in a language other than English

SITXLAN005

Read and write information in a language other than English

SITXLAN006

Read and write documents in a language other than English

Management and Leadership

BSBRSK501

Manage risk

SITXMGT003

Manage projects

Marketing and Public Relations

BSBMKG401

Profile the market

BSBMKG510

Plan e-marketing communications

BSBMKG509

Implement and monitor direct marketing activities

SITXMPR001

Coordinate production of brochures and marketing materials

SITXMPR002

Create a promotional display or stand

SITXMPR003

Plan and implement sales activities

SITXMPR004

Coordinate marketing activities

SITXMPR005

Participate in cooperative online marketing initiatives

SITXMPR006

Obtain and manage sponsorship

SITXMPR007

Develop and implement marketing strategies

SITXMPR008

Prepare and present proposals

Planning and Product Development

SITTPPD001

Package tourism products

SITTPPD002

Develop interpretive activities

SITTPPD003

Coordinate and operate sustainable tourism activities

SITTPPD004

Develop in-house recreational activities

SITTPPD005

Develop host community awareness of tourism

SITTPPD006

Assess tourism opportunities for local communities

SITTPPD007

Research and analyse tourism data

Work Health and Safety

SITXWHS002

Identify hazards, assess and control safety risks


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