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SIT40116 Certificate IV in Travel and Tourism

The Certificate IV in Travel and Tourism is suitable for those wishing to enhance their skills and knowledge in a wide range of Travel and Tourism roles whilst taking on more responsibility for supervising and coordinating staff and activities.

The Certificate IV in Travel and Tourism reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification is suitable for Workplace Traineeship arrangements.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

The Certificate IV in Travel and Tourism is designed for individuals working in Travel and Tourism job roles, and allows for multiskilling and for specialisation in tourism delivery, travel coordination and general supervisory positions.

Possible job titles include:

  • Account coordinator
  • Assistant manager
  • Marketing coordinator
  • Operations supervisor
  • Product coordinator
  • Promotions officer
  • Reservations sales or call centre supervisor
  • Senior operations coordinator
  • Senior or supervisory retail consultant
  • Sales coordinator
  • Sales executive.

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning.  Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

Certificate IV in Travel and Tourism provides a pathway to further studies in the Tourism industry, such as Diploma of Travel and Tourism.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info

Unit Selection (Core & Electives)

Candidates are required to complete 19 units total, including:

  • 7 core units

CORE UNITS

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS007

Enhance customer service experiences

SITXCOM002

Show social and cultural sensitivity

SITXCOM005

Manage conflict

SITXFIN002

Interpret financial information

SITXHRM001

Coach others in job skills

SITXWHS003

Implement and monitor work health and safety practices

ELECTIVE UNITS

Candidates are required to undertake 12 elective units, consisting of:

  • 6 units from Group A
  • 6 additional units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Group A

Tourism and Travel Coordination

SITXCCS002

Provide visitor information

SITTTOP003

Allocate tour or activity resources

SITTTSL002

Access and interpret product information

SITTTSL003

Provide advice on international destinations

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL008

Book supplier products and services

SITTTSL009

Process travel-related documentation

SITTTSL010

Use a computerised reservations or operations system

SITTTSL011

Source airfares for domestic flights

SITTTSL012

Construct normal international airfares

SITTTSL013

Construct promotional international airfares

SITTTSL014

Construct advanced international airfares

SITTTSL015

Administer billing and settlement plans

SITTTSL016

Provide specialist advice on cruises

SITTTSL017

Maintain product inventories

Tourism Delivery

SITTGDE004

Lead tour groups

SITTGDE005

Prepare and present tour commentaries or activities

SITTGDE006

Develop and maintain the general and regional knowledge required by guides

SITTGDE007

Research and share information on Australian Indigenous cultures

SITTGDE008

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE009

Prepare specialised interpretive content on marine environments

SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

SITTGDE011

Coordinate and operate tours

SITTTOP001

Load touring equipment and supplies

SITTTOP002

Provide outdoor catering

SITTTOP004

Set up and operate a camp site

SITTTOP005

Operate tours in a remote area

TLIC1051

Operate commercial vehicle

TLIC2025

Operate four wheel drive vehicle

TLIC3042

Operate coach/bus

Group B

Communication and Teamwork

BSBCMM401

Make a presentation

BSBWRT401

Write complex documents

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

BSBITU301

Create and use databases

BSBITU302

Create electronic presentations

BSBITU306

Design and produce business documents

BSBITU402

Develop and use complex spreadsheets

Crisis Management

SITXCRI001

Respond to a customer in crisis

E-Business

SITXEBS001

Use social media in a business

SITXEBS003

Build and launch a small business website

Environmental Sustainability

BSBSUS401

Implement and monitor environmentally sustainable work practices

Finance

BSBFIA401

Prepare financial reports

SITXFIN001

Process financial transactions

SITXFIN003

Manage finances within a budget

First Aid

HLTAID003

Provide first aid

HLTAID005

Provide first aid in remote situations

Food Safety

SITXFSA001

Use hygienic practices for food safety

Languages other than English

SITXLAN003

Conduct oral communication in a language other than English

SITXLAN004

Conduct complex oral communication in a language other than English

SITXLAN005

Read and write information in a language other than English

Marketing and Public Relations

BSBMKG401

Profile the market

BSBMKG412

Conduct e-marketing communications

BSBREL401

Establish networks

SITXMPR001

Coordinate production of brochures and marketing materials

SITXMPR002

Create a promotional display or stand

SITXMPR003

Plan and implement sales activities

SITXMPR004

Coordinate marketing activities

SITXMPR005

Participate in cooperative online marketing initiatives

Planning and Product Development

SITTPPD001

Package tourism products

SITTPPD002

Develop interpretive activities

SITTPPD003

Coordinate and operate sustainable tourism activities

SITTPPD004

Develop in-house recreational activities

Supervision

SITXHRM002

Roster staff

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

Work Health and Safety

SITXWHS002

Identify hazards, assess and control safety risks

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