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SIT30116 Certificate III in Tourism

The Certificate III in Tourism opens doors for those wishing to work in the exciting and growing Tourism industry. The qualification provides candidates with a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

The Certificate III in Tourism reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, candidates work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification is suitable for Workplace Traineeship Arrangements.

Entry Criteria

There are no prerequisites for entry to this qualification.

Career Outcomes

The Certificate III in Tourism allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Possible job titles include:

  • Adventure tourism guide
  • Attendant or senior ride operator in an attraction or theme park
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Customer service agent
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Marine tourism guide or dive tour operator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservations sales agent
  • Sales consultant
  • Visitor information officer

Recognition of Prior Learning (RPL)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning.  Participants may be eligible for RPL for units based on their work background, qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).

Further Study

Certificate III in Tourism provides a pathway to further studies in the Tourism industry, such as Certificate IV in Travel and Tourism.

Assessment

Tubal’s Assessors will determine a participant’s competency against:

  • Answers to established underpinning knowledge questions
  • Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
  • Demonstrated performance of designated tasks by the participant
  • Participant self-assessment against designated tasks
  • Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.

Tubal also offers flexible payment plan options – Contact Us for more info

Unit Selection (Core & Electives)

15 units must be completed:

  • 4 core units
  • 11 elective units, consisting of:
  • 3 units from Group A and  3 units from Group B

OR

  • 6 units from Group C

OR

  • 6 units from Group D

OR

  • 6 units from Group A, B, C or E
  • the remaining 5 units may be selected from any elective group below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

CORE UNITS

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS006

Provide service to customers

SITXCOM002

Show social and cultural sensitivity

SITXWHS001

Participate in safe work practices

ELECTIVE UNITS

Group A – Tourism Office Operations

SITTTSL001

Operate online information systems

SITTTSL002

Access and interpret product information

SITTTSL009

Process travel-related documentation

Group B – Tourism Coordination

SITXCCS002

Provide visitor information

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL008

Book supplier products and services

SITTTSL010

Use a computerised reservations or operations system

Group C – Tourism Delivery

CPPSEC2012A

Monitor and control individual and crowd behaviour

SITHACS001

Clean premises and equipment

SITTGDE001

Interpret aspects of local Australian Indigenous culture

SITTGDE004

Lead tour groups

SITTGDE005

Prepare and present tour commentaries or activities

SITTGDE006

Develop and maintain the general and regional knowledge required by guides

SITTGDE007

Research and share information on Australian Indigenous cultures

SITTGDE008

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE009

Prepare specialised interpretive content on marine environments

SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

SITTTOP001

Load touring equipment and supplies

SITTTOP002

Provide outdoor catering

TLIB2003

Carry out vehicle servicing and maintenance

TLIC1051

Operate commercial vehicle

TLIC2025

Operate four wheel drive vehicle

TLIC3042

Operate coach/bus

SITTVAF001

Load and unload a ride

SITTVAF002

Operate a ride location

SITTVAF003

Operate a games location

SITTVAF005

Fill LPG gas cylinders

SITXCCS001

Provide customer information and assistance

SITXCCS004

Provide lost and found services

SITXCOM003

Provide a briefing or scripted commentary

SITXWHS002

Identify hazards, assess and control safety risks

Group D – Marine Tourism

SISOSCB301A

SCUBA dive in open water to a maximum depth of 18 metres

SISOSCB306A

Perform diver rescues

SISOSCB308A

Guide a SCUBA dive

SISOSCB419A

Instruct SCUBA diving skills

SITTGDE005

Prepare and present tour commentaries or activities

SITTGDE009

Prepare specialised interpretive content on marine environments

Group E- General Electives

Client and Customer Service, and Sales

SIRXSLS001

Sell to the retail customer

SIRXPDK001

Advise on products and services

SITXCRI001

Respond to a customer in crisis

Communication and Teamwork

BSBWOR203

Work effectively with others

SITXCOM001

Source and present information

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

BSBITU202

Create and use spreadsheets

BSBITU301

Create and use databases

BSBITU306

Design and produce business documents

E-Business

SITXEBS001

Use social media in a business

Environmental Sustainability

BSBSUS201

Participate in environmentally sustainable work practices

Events

SITEEVT002

Process and monitor event registrations

SITEEVT003

Coordinate on-site event registrations

SITEEVT004

Provide event staging support

Finance

BSBFIA301

Maintain financial records

SITXFIN001

Process financial transactions

First Aid

HLTAID003

Provide first aid

HLTAID005

Provide first aid in remote situations

Food and Beverage, Food Safety

SITHFAB002

Provide responsible service of alcohol

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITHFAB007

Serve food and beverage

SITHFAB009

Conduct a product tasting for alcoholic beverages

SITHIND001

Use hygienic practices for hospitality service

SITXFSA001

Use hygienic practices for food safety

Gaming

SITHGAM001

Provide responsible gambling services

SITHGAM002

Attend gaming machines

SITHGAM015

Attend casino gaming machines

Human Resource Management

SITXHRM001

Coach others in job skills

Inventory

SITXINV001

Receive and store stock

SITXINV002

Maintain the quality of perishable items

SITXINV003

Purchase goods

Languages other than English

SITXLAN001

Conduct basic oral communication in a language other than English

SITXLAN002

Conduct routine oral communication in a language other than English

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