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SIT50216 Diploma of Holiday Park and Resort Management

This qualification reflects the role of individuals who use a broad range of managerial skills and sound knowledge of industry operations to coordinate holiday park and resort operations which may include marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work as a business manager or owner-operator of a holiday park or resort.

Entry Criteria

Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:

EITHER

Be formally assessed through a training program or recognition process against one of the unit clusters below.

OR

Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters below.

The unit clusters for different pathways are:

Front Office Pathway

BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
SITHACS008 Provide accommodation reception services
SITTIND002 Source and use information on the holiday park and resort industry
SITTTSL007 Process reservations
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXWHS002 Identify hazards, assess and control safety risks

Grounds maintenance pathway

BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
RIISAM204D Operate small plant and equipment
SIFCBGM001 Provide general grounds care
SIFCBGM002 Maintain property and structures
SITTIND002 Source and use information on the holiday park and resort industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXWHS002 Identify hazards, assess and control safety risks

Housekeeping pathway

BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
SITHACS001 Clean premises and equipment
SITHACS002 Provide housekeeping services to guests
SITHACS003 Prepare rooms for guests
SITTIND002 Source and use information on the holiday park and resort industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXWHS002 Identify hazards, assess and control safety risks

Unit Selection (Core & Electives)

CORE UNITS

Participants are required to complete all ten (10) core units listed below:

BSBWRT401 Write complex documents
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices

ELECTIVE UNITS

Participants are required to complete minimum of 7 of the elective units listed below that apply to their job role:

SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL009 Process travel-related documentation
SITTTSL010 Use a computerised reservations or operations system
BSBADM502 Manage meetings
BSBCMM401 Make a presentation
SITXCOM004 Address protocol requirements
SITXMPR008 Prepare and present proposals
SIFCBGM007 Evaluate building and grounds maintenance and development needs
SIFCBGM008 Coordinate building and grounds maintenance and development
SISCAQU001 Test pool water quality
SISCAQU003 Maintain aquatic facility plant and equipment
SISCAQU004 Develop and implement pool water maintenance procedures
SISCAQU014 Operate self-contained breathing apparatus in an aquatic facility
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU306 Design and produce business documents
BSBITU402 Develop and use complex spreadsheets
SITXCRI001 Respond to a customer in crisis
SITXCRI002 Manage a business continuity crisis
BSBEBU501 Investigate and design e-business solutions
BSBEBU502 Implement e-business solutions
SITXEBS002 Develop, implement and monitor the use of social media in a business
SITXEBS003 Build and launch a small business website
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBFIA303 Process accounts payable and receivable
BSBFIA401 Prepare financial reports
BSBFRA401 Manage compliance with franchisee obligations and legislative requirements
BSBFRA402 Establish a franchise
BSBFRA403 Manage relationship with franchisor
BSBFRA502 Manage a franchise operation
BSBSMB401 Establish legal and risk management requirements of small business
SITXGLC001 Research and comply with regulatory requirements
BSBDIV501 Manage diversity in the workplace
BSBHRM604 Manage employee relations
SITXHRM002 Roster staff
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXINV003 Purchase goods
SITXINV004 Control stock
BSBMGT517 Manage operational plan
BSBMGT617 Develop and implement a business plan
BSBRSK501 Manage risk
BSBSMB404 Undertake small business planning
SITXMGT003 Manage projects
BSBMKG401 Profile the market
BSBMKG412 Conduct e-marketing communications
BSBMKG510 Plan e-marketing communications
BSBSMB403 Market the small business
SITXMPR001 Coordinate production of brochures and marketing materials
SITXMPR002 Create a promotional display or stand
SITXMPR003 Plan and implement sales activities
SITXMPR004 Coordinate marketing activities
SITXMPR005 Participate in cooperative online marketing initiatives
SITXMPR007 Develop and implement marketing strategies
SITTPPD001 Package tourism products
SITTPPD003 Coordinate and operate sustainable tourism activities
SITTPPD004 Develop in-house recreational activities
SITTPPD007 Research and analyse tourism data

Recognition of Prior Learning (RPL) and Credit Transfer(CT)

Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.

Pathways

After achieving Diploma of Holiday Parks and Resort Management, individuals may engage in further learning in vocational or higher education through Advanced Diploma and Degree qualifications in Tourism, Hospitality and other Business disciplines.

Assessment

Tubal’s Assessors will determine a Trainees’ competency against:

  • The Trainee’s self-assessment
  • Previously evidenced workplace skills and knowledge
  • The required knowledge and skills to perform tasks in their current workplace
  • Employer/Manager confirmation that all tasks are being performed, which includes meeting all workplace requirements, and
  • Validation through Tubal’s status as a Registered Training Organisation (RTO).

Cost

Contact Tubal to enquire on the cost of enrolling in this qualification via work-based training and assessment.

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