This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
This qualification is suitable for Workplace Traineeships.
There are no entry requirements for this qualification.
Unit Selection (Core & Electives)
Participants are required to complete all 8 core units listed below:
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
Participants are required to complete minimum of 5 of the elective units listed below that apply to their job role.
|CHCDIV001||Work with diverse people|
|SIRXCOM003||Promote team cohesion|
|SIRXDLV001||Deliver food products|
|SITHFAB002||Provide responsible service of alcohol|
|SIRRFSA001||Handle food safely in a retail environment|
|SIRRFSA002||Supervise a food safety program|
|SIRXHWB001||Maintain personal health and wellbeing|
|SIRRINV001||Receive and handle retail stock|
|SIRXMGT001||Supervise and support frontline team members|
|BSBMKG401||Profile the market|
|SIRXMKT001||Support marketing and promotional activities|
|SIRRMER001||Produce visual merchandise displays|
|SIRRMER002||Merchandise food products|
|SIRRMER003||Coordinate visual merchandising activities|
|SIRXPDK002||Advise on food products and services|
|SIRXPDK003||Advise on health and nutritional products and services|
|SIRRRTF001||Balance and secure point-of-sale terminal|
|SIRRSTY001||Style the customer|
|SIRXTAD001||Train others in frontline tasks|
|SIRWSLS002||Analyse and achieve sales targets|
|SIRWSLS003||Build sales of branded products|
|SIRXIND002||Organise and maintain the store environment|
|SIRXIND003||Organise personal work requirements|
|SIRXIND005||Develop personal productivity|
Credit Transfer(CT) and Recognition of Prior Learning (RPL)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer. Participants may be eligible to receive RPL or CT for units based on their work background, prior qualifications, working in the community, volunteering and life experiences (such as hobbies, sport and recreation).
After achieving SIR30216 Certificate III in Retail, individuals may undertake:
SIR40316 Certificate IV in Retail Management
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Contact Tubal to enquire on the cost of enrolling in this qualification as a Workplace Traineeship, or via work-based training and assessment.