This qualification reflects the role of individuals who have a defined and limited range of operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in a holiday park and resort office, housekeeping, grounds maintenance, or across different operational areas.
There are no prerequisites for entry to this qualification.
Unit Selection (Core & Electives)
Participants are required to complete all four (4) core units listed below:
|BSBWOR202||Organise and complete daily work activities|
|SITTIND002||Source and use information on the holiday park and resort industry|
|SITXCCS003||Interact with customers|
|SITXWHS001||Participate in safe work practices|
Participants are required to complete a minimum of 7 of the elective units listed below that apply to their job role:
|CPPCLO2001A||Maintain hard floor surfaces|
|CPPCLO2004A||Maintain carpeted floors|
|CPPCLO2009A||Clean glass surfaces|
|CPPCLO2010A||Clean ceiling surfaces and fittings|
|CPPCLO2017A||Clean wet areas|
|CPPCLO2019A||Sort and remove waste and recyclable materials|
|CPPCLO2035A||Maintain cleaning storage areas|
|SITHACS001||Clean premises and equipment|
|SITHACS002||Provide housekeeping services to guests|
|SITHACS003||Prepare rooms for guests|
|SITTTSL001||Operate online information systems|
|SITTTSL002||Access and interpret product information|
|MEM18001C||Use hand tools|
|MEM18002B||Use power tools/hand held operations|
|RIISAM204D||Operate small plant and equipment|
|SIFCBGM001||Provide general grounds care|
|SIFCBGM002||Maintain property and structures|
|SIRXSLS001||Sell to the retail customer|
|SIRXPDK001||Advise on products and services|
|SITXCCS001||Provide customer information and assistance|
|SITXCCS002||Provide visitor information|
|BSBCMM201||Communicate in the workplace|
|BSBWOR203||Work effectively with others|
|SITXCOM001||Source and present information|
|SITXCOM002||Show social and cultural sensitivity|
|BSBITU201||Produce simple word processed documents|
|BSBITU202||Create and use spreadsheets|
|BSBSUS201||Participate in environmentally sustainable work practices|
|SITXFIN001||Process financial transactions|
|SITHFAB004||Prepare and serve non-alcoholic beverages|
|SITHFAB005||Prepare and serve espresso coffee|
|SITXFSA001||Use hygienic practices for food safety|
|SITXINV001||Receive and store stock|
Recognition of Prior Learning (RPL) and Credit Transfer(CT)
Tubal offers all participants the opportunity to have existing skills and knowledge recognised through Recognition of Prior Learning and Credit Transfer options. Participants may be eligible to receive RPL for units based on their work background, working in the community, volunteering and life experiences (such as hobbies, sport and recreation), or Credit Transfer based on their prior qualifications, where applicable.
Certificate II provides a pathway to further studies in the Holiday Parks and Resorts industry, such as Certificate III in Holiday Parks and Resorts.
Tubal’s Assessors will determine a participant’s competency against:
- Answers to established underpinning knowledge questions
- Performance feedback from Employer/Manager/Supervisor confirming participant is meeting all requirements of each unit of competency
- Demonstrated performance of designated tasks by the participant
- Participant self-assessment against designated tasks
- Historical information pertaining to past experience and work history eg. Resume/CV and/or verbal details.
Contact Tubal to enquire on the cost of enrolling in this qualification via work-based training and assessment.